Service Contract Engineer - Bandirma
Istanbul, Istanbul, TR
Professional | Full-Time | Commercial
Contract Management department is a part of our Service Unit and is responsible for servicing all aftermarket customers with spare parts and services of the wind turbines as well as managing the service contracts in place. The service business is a key growth area of Vestas and has motivated targets to be met.
Responsibilities
* Develop and maintain relationships with existing customers; leverages relationship to ensure renewals of Service contracts
* Define common strategy in customer relationship management (together with Area Supervisor)
Identify new business prospects and seek to regain previously lost accounts
* Assist the commercial department in the negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
* Assist with answering contractual questions from Customers, Sales Department and Area Supervisors
* Deal with technical open cases resolution process (Proactive communication, regular meetings, close collaboration with Product Support Dpt., etc.)
* Control project Bonus and Penalties (incentive; variable price)
* Prepare the Monthly Windfarms Reports for the customer and upload them to the customer portal
* Invoice all customers and ensure updated billing plan in the ERP system
Competencies
* Team worker, Cooperative and Collaborative (very important)
* Leadership
* Ability to handle unexpected changes
* Problem solving-oriented
* Customer and business oriented
* Contract management skills
* Negotiation
* Attention to detail
* Willingness to learn
What We Offer
We offer an exciting job in an international environment. You'll be working in a fast-growing team which is essential for growth within the wind energy sector. We put the emphasis on developing both personal and professional skills. In return, we expect you to contribute effectively to our team's progress.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.