Technical Support Engineer (f/m/d)

Join our high-experience Technical Support Control Systems Team and be the vital link between R&D and local business units, steering turbine performance and innovation at Vestas!

Technical Support Control Systems Team is a sub department of Technical Support NCE, supporting Service and Construction business in entire NCE region, in terms of technical knowledge and acting as the link between R&D and local business units. The main areas of support are turbine troubleshooting and turbine performance tasks.

Joining Technical Support Control Systems Team, you will be part of a high experience team. Contributing to implementing Vestas strategy, supporting the Service and Construction organizations and local business units with technical knowledge, secure customer focus and safety.

The team consists today of 11 persons.

Responsibilities

• Providing direct support to service technicians in troubleshooting and repair jobs with focus on turbine performance.
• Provide timely and correct responses and support to the Service and Construction organizations.
• Create guides (VGAs) for Service technicians
• Prepare technical customer reports and presenting technical matters at customer meetings.
• Be the link between Technical Support NCE and Technology R&D.
• Advanced troubleshooting for down Turbines.
• Secure CIR creation.
• Providing answers to technical questions to internal and external stakeholder (C4C).
• Ensure technical knowledge is shared within WTG Engineering & Technical Support teams in NCE
• Stay connected to NCE and global WTG Engineering & Technical Support community within Vestas
• Support introduction of new WTG types

Qualifications

• Proficient communication skills in German (C1/C2) and English (conversational)
• Electrical or mechanical education + working experience from the wind industry. Or, relevant Engineering education, such as: Electrical, Mechanical or Marine Engineering
• Experience from the wind industry is beneficial
• Familiar with ERP (Salesforce and Toolkit) 

Competencies

• Commercial skills - being able to run project and communication skills both verbal and written
• Ability to participate as part of an international environment
• Good knowledge of WTG control systems (Toolkit, VOB, VTM, VAX etc.)
• Ability to organize and priorities tasks.
• Able to work both with limited supervision and in teams.
• Good pragmatical and problem-solving skills.
• High attention to detail and a solid focus on quality and safety.

Additional Information

The position reports directly to Manager, Tech. Support Control Systems NCE. The position can be filled in Husum, Hamburg, Berlin, Rheine & Gotha. 

Please note: Applications are handled on an ongoing basis. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.