Leave & Workers Comp Analyst

General Purpose:

We need you! We are looking for a customer service professional to join our team! This role is a conduit between all business units, P&C Stakeholders, and our TPA(s). First-line contact for third-party provider and employees/managers with leave of absence and workers compensation claims; coordinate with payroll to ensure proper pay and recordkeeping; assist work facilities with health and safety policies, standards, and procedures as needed.

Responsibilities:

Leave of Absence

• Assist employee’s with submitting claims and provide support throughout the life of the claim.
• Communicate with managers of LOA employees regarding claims, approvals/denials, and other inquiries.
• Coordinate daily interactions with employees, managers, third party administrator including phone calls and emails regarding leave of absence questions and processes.
• Manage all inquiries to the VAME inbox for leaves.
• Escalate sensitive and near termination claims to HRBP.
• Administer return to work process to return employees timely to position.
• Support at-work accommodation process as needed with stakeholders and TPA.

Workers Compensation

• When notified of a worker’s compensation situation, complete the pre-claim process within one business day of receipt.
• Provide support to the employee, manager, and worker’s compensation providers throughout the life of the claim including status updates, answering employee’s questions, working with the doctors’ to ensure all information is documented, and submit reimbursements for the employee.
• Complete the claim closure process including coordinating the fit for work, work through a settlement, work with the worker’s compensation attorneys, and attend hearings.
• Run audits and reports.

Other:

• Support with Open Enrollment and other annualized benefit projects.
• Perform other tasks as assigned.
• Participate in projects, webinars, and meetings as assigned.
• Facilitate leave of absence workers compensation training for site supervisors and employees using a variety of media as appropriate to audience and subject.
• Partner with stakeholders to ensure consistency in application of policies, procedures and recordkeeping.
• Provide day-to-day support for other stakeholders as needed.

Essential Functions:

• High level of customer service required.
• This is a shared role. Teamwork and collaboration is essential.
• Is proactive and take initiative to understand and solve issues with claims, stakeholders, or TPA within the scope of responsibilities.
• Proficiency in Microsoft Office Suite (Windows, Word, Excel, Power Point, Outlook, and Teams).
• Manage and organize shared Outlook inbox’s according to outlined structure.
• Accurate documentation is a major function of the job; reports and findings are typically in MS Word and Excel spreadsheets.
• Ability to utilize internal database systems, external software programs, and TPA systems.
• Up to 10% travel may be required but varies based on needs and budget.
• Regular and reliable attendance is required.

Education, Training, and Skills Required:

• High school diploma is required. Associates Degree or above is desirable. Combination of 3-5 years of customer service, leave administration, or worker’s compensation experience and education is required with at least 2 years of relevant work experience.
• Experience in a multiple location organization; prefer manufacturing.
• Ability to prioritize your work.
• Ability to interact frequently with others in a professional and courteous manner.
• Experience in providing a high level of customer service and support. This position assists people at a tough time in their life, and must maintain a positive, respectful attitude.
• Bi-lingual (Spanish) would be a bonus.
• Experienced in interpreting and communicating regulating agency rules; understands when to seek guidance regarding more complex issues.
• Experience working with insurance companies.
• Must write and communicate in clear English, technical information to audiences with varying levels of education and knowledge of safety.
• Demonstrated leadership; interpersonal and in communication.

CCPA Notice for California Applicants

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. 
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.