Account Manager, Specialist

Location: Houston, TX

Are you enthusiastic about building relationships, improving business performance, and creating high-quality customer experiences? Join our Service Commercial Team as an Account Manager and take on a critical role in managing and growing key customer accounts across the USA and Canada.

Why You’ll Love This Role

As an Account Manager, you’ll be the primary point of contact and trusted advisor for our service customer accounts at the corporate level. Your focus will be on delivering strategic customer relationship management while ensuring business results, improving customer satisfaction, and uncovering opportunities for growth.

You’ll partner with operations, engineering, sales, and other cross-functional teams to craft innovative solutions and ensure our customers’ benefit. Your involvement in resolving problems and conducting meaningful business assessments will directly impact our customers' experiences and support their operational and commercial aspirations.

If you thrive in a vibrant, customer-centric environment and are committed to developing lasting, mutually beneficial partnerships, this is the role for you!

Responsibilities

• Drive Customer Success:
  Forge robust, trusted relationships with key stakeholders, including operations managers, asset managers, and executives. Act as the face of our company and ensure genuine customer satisfaction.
• Lead Strategic Account Management:
  Develop and implement account plans to maximize performance, profitability, and long-term growth, while facilitating cross-functional collaboration.
• Be a Problem Solver:
  Manage and resolve customer issues with efficiency and tact, acting as a bridge between internal teams and customers.
• Generate Business Opportunities:
  Identify sales leads, develop commercial opportunities, and collaborate with sales and operational stakeholders to facilitate revenue growth.
• Deliver Insightful Engagements:
  Present account performance reviews, analyze feedback, and provide actionable recommendations for process and service improvements.
• Ensure Financial and Operational Excellence:
  Oversee account Profit & Loss (P&L) activities, compliance, and data accuracy while ensuring financial accountability.
• Lead Negotiations and Communications:
• Negotiate, develop, and deliver official letters, notices, and commercial settlements to customers. Facilitate clear understanding of complex contracts, legal documents, and technical or regulatory materials to ensure alignment and compliance.

Qualifications and Skills

• Education:
  • Bachelor’s degree in technical sales, account management, or a related field (required).
  • Master’s degree in business management or an equivalent discipline (preferred).
• Experience:
  • 5+ years of experience in technical sales, account management, or customer service in a technical context (preferred).
  • Operations management or renewable energy experience is beneficial.
• Technical Proficiency:
  • Proficiency in MS Office Suite (Excel, PowerPoint, Power BI) and familiarity with ERP/CRM systems (e.g., SAP, Salesforce).
• Soft Skills:
  • Expert communication, negotiation, and problem-solving abilities.
  • Comfortable engaging with customers at trade shows, conferences, and business reviews.
• Travel:
  • Ability to travel at least 25% for in-person customer meetings across North America, with quarterly visits to the Portland HQ.
• Financial Acumen:
  • Familiarity with corporate finance to understand budgets, profitability, and settlements is favored.

What we offer

We offer an exciting Management position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. We value initiative, responsibility, and accuracy. You will become part of an international environment with a commitment to sustainability and safety and you will work among colleagues that take care of each other.

• Great benefits coverage that includes dental and vision
• Generous Paid Time Off policies 
• 401(k) plan
• Tuition assistance
• Highly developed Training Program
• Global bonus program

Why Join Us?

At our company, we’re committed to providing an inclusive, engaging, and rewarding workplace where you can thrive. We offer:

A chance to work with a passionate and collaborative team.

Opportunities for professional growth and development.

The ability to shape the future of renewable energy solutions in North America.

Ready to Elevate Your Career?

Apply now to be a vital component of our Service Commercial Team and strengthen our ability to secure positive outcomes for our customers and the company.

CCPA Notice for California Applicants

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. 
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.