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Service Planning Agent

Requisition ID:  31331

Hermiston, OR, US Portland, OR, US Hendricks, MN, US Ammon, ID, US Billings, MT, US

Work experience:  Professional
Type of position:  Full-Time
Job Family:  Field Operations

Vestas Factory

Location: Open to any Vestas site across Western US


General Purpose:

Individual contributor who technically plans work orders so that stakeholders have all required elements to plan and perform work in the field. This role works in collaboration with internal organizations to remove roadblocks to effective, consistent, replacement execution. Will also identify and implement process improvements.



-       Create work orders from system or manually

-       Consider customer specifics in technical planning (including customer entitlement)

-       Triggering technical Support for complex jobs

-       Upstream support role involved for quotation creation

-       Task list improvement opportunities identified and aligned with Technical Support (who triggers task list creation & updates)

-       Quality verification based on inputs provided by Field Technician.

-       Identify CIM opportunities and link work order (if applicable)

-       Checking if material consumption is correct according to the planned components and in comparison, to work performed description.


Essential Functions:

-       Proficiency in Microsoft Office suite (Outlook, Teams, Word, Excel) including Salesforce, SAP & internet navigation

-       Ability to work flexible hours, coordinating with various time zones

-       Ability to communicate effectively in English.

-       Ability to organize database and planning systems.


Education, Training, and Skills Required:

-       Bachelors degreed highly preferred in relevant field (ie. Business Analytics, Industrial Engineering, Supply Chain, Data Analytics)

-       2+ years related experience within the wind industry

-       Project management

-       Coordinate work remotely

-       Establish safe standards of execution

-       Balance complex priorities

-       Good experience in a technical service environment with focus on planning & execution

-       Good IT skills and experience with information processing in databases and planning tools

-       Investigative and detailed working approach

-       Self-organization and good time management

-       Professional communication skills (including technical communication)

-       Good facilitation and presentation skills on Management level

-       Good understanding of entitlement / commercial customer specifics

-       Ready to read into technical documentations and drawings

-       Affinity to work according to processes and navigate in technical (commercial) related systems


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions. The environment is an open office setting and the noise level in the work environment is usually moderate.


What you will receive

We offer an attractive salary and one of the most comprehensive benefits plans in the industry, including: 
✓ Benefits coverage within your first month
✓ State-of-the-art Training Program
✓ Paid Time Off (PTO), 3 weeks accrued
✓ Excellent 401(k) plan 
✓ Global bonus

CCPA Notice for California Applicants

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. 
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.