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Customer Relationship Manager

Requisition ID:  25648
Location(s): 

District 1, Thanh Pho Ho Chi Min, VN

Work experience:  Professional
Type of position:  Full-Time
Job Function: 

 

Vestas Factory

 

 

Vestas Asia Pacific provides both sales and service of wind power plants in Australia, New Zealand, India, Japan, Korea, Taiwan, Philippines, and more recently in the emerging countries across South East Asian countries such as Thailand, Vietnam and Mongolia. In the Service Department, our focus is to provide our clients with high quality and best possible production of their wind power plants. With our long-standing solid proven history and service experience globally, we work to ensure that we supervise our clients' plants effectively to get the most out of each turbine while upholding our commitment to safety standards.

 

EVP APC > Service Asia > Service Vietnam

 

Responsibilities

  • To secure high-quality customer relationships, leading to increased customer satisfaction in Vietnam

  • Understanding customers' organizations, key stakeholders and decision processes 

  • Understanding business case drivers & buying criteria for specific opportunities

  • Preparing & maintaining account sales plans in line with Service Business Strategy

  • Identifying potential improvements or new business opportunities for Vestas Service solutions based on an understanding of customer needs 

  • Developing, maintaining & utilizing market understanding 

  • Establishing and maintaining relationships with key external stakeholders in the industry

  • To work together and communicate effectively with all departments in order to maintain a good level of interaction within the field and within the office to quickly inform and advise customers on all service operations, plan changes, delays, cost overruns, safety, and environmental issues, etc.

  • To be commercially aware of the contract's financial performance and requirements and inform /escalate cost overruns, requests out of scope and transition to new contracts

  • Act as a counterpart to the customer's responsible manager

  • Own, supervise and record all customer issues in a systematic way, using available tools

  • Ensure correct information in SAP related to contractual obligations, quotations, invoicing, etc.

 

Qualifications

  • University degree in Business Administration, Engineering, Industrial Engineering, or similar

  • With 3 - 5 years of experience for instance in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market

  • Familiarity with complex technical machinery, plant, processes, or systems

  • Good business sense and economical understanding of contracts

 

Competencies

  • Written and verbal fluency in both English and Vietnamese

  • Skilled and committed

  • Have significant interpersonal skills and are able to communicate professionally with customers

  • Experience in Account Management and contract negotiations in a B2B sales environment 

  • Outgoing and enthusiastic with a "Yes, I can" attitude

  • Able to cope with a high level of change and priority 

  • Have a positive mindset and friendly attitude

  • SAP knowledge

 

What We Offer

You will join an international and expanding company where, with the support of your colleagues, we work with the aim to become the global leader in the offshore wind market. You will be part of a committed team in an organization characterized by being innovative and highly professional. We offer you:

  • Great colleagues that support each other and work together

  • Solid opportunities for professional and personal development

  • A broad interface with many stakeholders

  • A position where you can contribute to a greener and sustainable future

 

Additional Information
We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 31st of August 2022.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.