Service Request Analyst (f/m/d)

In Vestas Service Industrialization Frontend, you will be part of a new Team responsible for evaluating Service requests created in a ServiceNow platform.
The requests are related to Engineering Change Management, and it is our obligation to categorize and mature the requests for further process.
You will work closely with the Service Industrialization organization, and we strongly believe in diversified and multi-cultural workforce which can enhance the overall performance of the team and our service to the customers. 
We strongly believe in user friendly request tools, simplicity, and personal service towards the service business we support, this without compromising requirements from the execution tracks investigating, developing, and implementing changes, thus ensuring a high service and quality level.

Your responsibilities will include:

• Initial screening and mature ECM (Engineering Change Management) requests
• Assess request ticket content validity/correctness
• Communication with the requestors as needed for clarification
• Collect needed data according to requirements from execution tracks to enable smooth screening and execution
• Prioritize critical requests
• Participate in a team effort to constantly maintain and optimize our entry point portal
• Participate in a team effort to constantly maintain and optimize our process serving the business and our direct internal interfaces
• Participate in a team effort to constantly avoid backlog creation in the entry portal

Your qualifications:

• You are driven by working in a structured way and feel comfortable following specific procedures and/or guideline
• You are comfortable doing repeated tasks as we operate a Service request entry point
• You have good communication skills
• You can operate in a small global team, where much communication and interaction are done online
• You speak and write English fluently
• Embrace safety and quality in all aspects of daily work
• Ability to evaluate numerical data and identify trends in a uniform way

Your competencies:    

• Structured and detail oriented
• You are self-driven, but also a team-player
• Analytical mindset
• Keep calm and focused, also when surroundings are not
• Good system and business understanding
• Stakeholder management understanding
• Capable of navigating in a constant changing environment with changing priorities

What we offer:
We offer you a position where you will collaborate with people all over the globe. Your position is anchored in a dynamic area of constant change, where at the same time a thorough governance of quality is key. You will, as part of the Frontend team have influence on the future of Service Change Management in Vestas. 

We are a team with a mix of experiences and skills, working together to make Vestas' vision a reality. Join Vestas and you will find yourself working in a spirit of worldwide collaboration while enjoying the knowledge that you are making a positive difference and experience an organisation that focuses on both professional and personal growth.
 

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.