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Vestas Factory

Field Supporter 
DK, Copenhagen | Professional | Full-Time 
| ID: 17035 

Are you enthusiastic about supporting our users as well as having the daily maintenance of the IT equipment? Do you have experience working with IT in a office environment? And are you someone who enjoys working collaboratively? Then Vestas might have the opportunity for you!  

 

Finance > Global IT > NEU 
Working as part of a friendly regional team – North and Central Europe (NCE), as an IT Supporter you will support users working in both offices and production facilities across a cluster of sites. You will provide support for our end users as well as daily maintenance of the IT equipment. On request you will also be supporting town hall meetings, building and infrastructure projects.
Through your engagement with local stakeholders, you will take pride in ensuring that the site is maintained and is up to Vestas standards, collaborating closely with your colleagues in the team as well as the rest of the IT organization in order to fulfill this.

 

Responsibilities
At a cluster of sites, you will be the responsible Field Supporter for:  

  • Handling of stock, swap stocks for PC, tablets, mobile phones and take care of any reuse possibility
  • Meeting rooms, printers, patching
  • Creating and maintaining site specific documentation
  • Ensuring that sites are setup and maintained according to Vestas Global standards

 

Qualifications

  • You will have completed a basic course in the IT supporter education
  • Experience in using Windows client
  • Working with imaging PC, troubleshooting and other hardware related task
  • Working with network equipment, network patching and RJ45 and wireless access point
  • Knowledge of how to work with IT in a production environment and knowledge of documenting work in a ticket system (ServiceNow), with an understanding of an SLA impact on the ticket
  • Experience working in global standard corporate client infrastructure environment
  • Understand what is required to work within a standardized centralized infrastructure regarding configuration/applications and keeping documentation maintained


Competencies

  • You must be team-oriented, with the ability to work alone using initiative, yet know how to combine this with the need of pro-/reactive support
  • You should be service-minded, good at establishing relationships with your local stakeholders as well as your stakeholders in the IT organization
  • You should be good at communicating solutions to the end-users, IT architects, project managers, end users in production as well as on management level
  • Ability to work autonomously with limited supervision, taking responsibility for operational and support tasks and being committed to the projects you are involved with
  • Knowledge of ITIL will be advance
  • You speak and write English

 

What We Offer
We offer being part of a global team with multiple cultures and the ability to work with many aspects of IT. You will get the chance of being exposed to a variety of different task for infrastructure projects. We offer you the ability to be involved in the implementation, adoption and optimization of key services to Vestas end-users, working together with Vestas vendors, internal architects and your Service Delivery Management and Subject Matter Expert colleagues in other departments in Global IT.  Furthermore, you will get the chance to engage with a large array of stakeholders also outside Vestas Global IT.  All of this will happen in a professional, multicultural environment together with Vestas values: Accountability, Collaboration, Simplicity and Passion.

 

Additional Information
Primary work location: København S Copenhagen with back up in Malmo, Sweden. 


This position requires approximately 30 days of travel per year. 


Applications are handled on an ongoing basis, so please apply online as soon as possible and we will review your application accordingly.  


You can apply online by clicking on the “Apply Online” button at the top or bottom of this page.


About Vestas                                                                
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work – no matter what you do and where you are in the organisation.

Learn more about Vestas at www.vestas.com and follow us on our social media channels