Specialist - Service Quality

Requisition ID:  48395

Chennai, TN, IN

Work experience:  Specialist
Type of position:  Full-Time
Job Family:  Quality, Health, Safety and Environment

Vestas Factory

Vestas is the world leader in wind technology and a driving force in the development of the wind power industry. Vestas’ core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and join us at Vestas!


Vestas Quality > Service Quality > Regional Service Quality APAC


This position represents the Service Quality Department in the APAC region - India, coordinates Service Quality activities and ensures that the Service Quality strategies are executed with the highest focus on quality, safety, and environment, and without compromising agreed processes. The key task is to ensure compliance of Service sites in the APAC region by performing site audits, Turbine inspections, RCCAs reducing for top COPQ offenders, and reduce the cost of poor quality (COPQ), supporting, maximizing vendor recoveries



  • Ensure a specific service Quality Plan is established for service sites

  • Support Regional Service on Risk assessment and mitigation plans 

  • Prepare a Quality business plan with region-specific service the focus and define KPI in agreement with the performance service

  • Provide Quality reporting regularly and monitor the performance,

  • Collaborate with Regional Service to develop and conduct Quality training for visitors

  • Conduct Quality awareness training for management and employees

  • Review the Quality gates and provide inputs if the service   is ready for to TOC project

  • Ensure the problem-solving process is performed periodically for non-conformities identified

  • Ensure the quality standards and targets of service are achieved 

  • Ensure the root cause investigation and improvement of prioritized NCRs and systematic issues

  • Monitor the performance of NCR, CIR, CoPQ, Audits & assessments

  • Support the evaluation of the type of defects and prepare CIM candidates

  • Provide regular performance reporting with GQSE support

  • Review the performance and analyse the data in order to identify the gaps and improvement areas

  • Conduct Customer surveys and ensure feedback on customer concerns

  • Ensure Customer queries and complaints are properly handled and closed

  • Promote improvement in Field Failure rate and Lost Production Factor in the region together with VPS and Service

  • Develop Service audit plan and conduct as per plan

  • Collect inputs for Regional Management review



  • Bachelor's / Master's in any engineering specialization  

  • Strong Service background                    

  • Minimum 10 years of experience in Service Quality



  • Motivated and very good communication skills

  • Able to create positive change and manage multiple stakeholders and suppliers

  • Certified auditor in one of the following standards ISO 9001/14001/ or OHSAS 18001

  • Six Sigma Green Belt or equivalent is good to have

  • Strong cooperation and communication skills                

  • SAP Knowledge & Quality tools


What We Offer

We offer you the opportunity to make a difference and to work in a multicultural and international company, where you can improve your skills and develop professionally.
Build, coordinate and improve the safety & quality strategy and make a difference with the support of senior management


Additional Information

Your primary workplace will be in Chennai, India.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 30th April 2024.

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.