Head of Service Operations Planning

Vestas is the world leader in wind technology and a Defining-force in the development of the wind power industry. Vestas’ core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas!

Region APC > Service APAC > Service Operations Support

Service Operations Planning - Service Asia provides centralized planning, forecasting, and operational governance to support service execution across the Asia region. The department manages resource pool planning, technical job preparation, work order performance, and scheduled maintenance readiness. It partners closely with Field Service, Engineering, Supply Chain, and regional service teams to ensure operational efficiency, timely service delivery, and continuous improvement. This function acts as the backbone of service operations by enabling capacity planning, performance monitoring, and standardized processes across Asia Onshore

Responsibilities

• The Service Operations Planning Leader is responsible for driving end‑to‑end planning for the service organization. 
• This role leads the Resource Pool Team, oversees technical planning, ensures rigorous control of work order overdues, and partners closely with Service Operations teams to enable flawless CIM (Continuous Improvement Management) implementation.
• A key accountability includes ensuring on‑time completion of scheduled maintenance through proactive planning, capacity management, and cross‑functional coordination.
• The ideal candidate brings deep service operations expertise, engineering background, strong analytical skills, and proven leadership capability in high‑performance service environments.

Qualifications

• Bachelor's degree / Diploma in Engineering (Mechanical, Electrical, Electronics, Industrial or equivalent - mandatory).
• Minimum 14+ years of experience in service industry operations (field service, industrial services, capital equipment, engineering services, or related domains).
• Minimum 7+ years of proven people‑leadership experience managing multi‑disciplinary and geographically distributed teams.
• Deep expertise in service operations, including:
• Work order management
• Maintenance planning (scheduled, preventive, predictive)
• S&OP (Sales & Operations Planning)
• Inventory and parts management
• Resource pool management and workforce optimization
• Execution of special tasks / service campaigns
• Strong knowledge of field service operations and performance management
• Hands‑on experience with ERP systems 
• Demonstrated track record of operational excellence, including process improvement, planning optimization, and governance frameworks.
• Exceptional analytical, communication, and stakeholder management skills, with the ability to influence senior leaders and cross-functional teams.

Competencies

• Solve problems by seeking out relevant information and gauge its importance when making decisions
• Good, proven project and program management skills. Ability to develop, plan, and implement strategic short- and long-range goals.
• Effective team leadership skills with ability to facilitate a cooperative work environment, motivate, coach, and facilitate employee development and performance.
• Good interpersonal and communication skills and the ability to work effectively with a wide range of business units in a global organization.
• Proven proficiency in analysis and problem solving
• Ability to develop and facilitate positive relationships among stakeholders
• Ability to operate effectively in a significant, ever-growing and results-oriented environment; handle constant change with ease and flexibility.
• Business and financial understanding

What We offer
We offer a very exciting job in a flat, multi-cultural and dynamic department focusing on reaching world class results. To us, it is all about knowing the market and our customers, defining the right solutions and getting it done - all in the best possible way. We would like you to participate in that mission.

Additional Information
The work location is in Chennai, India. 

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 30th April 2026. 
Learn more about Vestas at www.vestas.com and follow us on our social media channels.

Our commitment to a fair hiring 
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.