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Customer Care Lead Professional

Requisition ID:  30883
Location(s): 

Chennai, TN, IN

Work experience:  Professional
Type of position:  Full-Time
Job Family:  Commercial

Vestas Factory

Vestas is the world leader in wind technology and a main motivation in the development of the wind power industry. Vestas' core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and join us at Vestas!

    

Service APAC > Service India  > Business Analysis - Service

 

The CRM  Professional is responsible for development, execution, and continuous refinement of multi-channel Consumer Relations and the development of programs, roadmaps, and Consumer Relation strategies. The CRM Professional focuses on the loyalty and retention marketing strategies.

 

Responsibilities

  • The position of CRM Professional demands extensive cross-functional collaboration, good communication skills, skilled project managerial skills, creative skills, and a process-focused aptitude that will enable the CRM Professional to effectively complete multiple responsibilities and deliverables

  • The CRM Professional also takes initiative in directly reaching out to consumers in an effort to gather feedback and ensure that the business's consumer relations programs are effective and that they are of high quality and standards and also that they facilitate and enabling consumer loyalty

  • The role of the CRM Professional is also highly collaborative. The CRM Professional works closely with various departments in the business, inclusive of the senior management and key stakeholders in an effort to develop and launch suitable digital marketing initiatives. This is in an effort to ensure that all data is flowing properly and alert the CRM department of any issue in the CRM campaigns

 

Qualifications

  • The CRM Professional requires a Bachelor's / Masters Degree in Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, or any other related field

  • Minimum 10+ yrs of Experience


Competencies

  • Monitor relationships with existing customers through CRM systems

  • Ensures that customers receive the quickest service possible.

  • Assists Operations in handling disappointed customers.

  • Determines a course of action to resolve customer problems.

  • Ensure the CRM system provides an effective sales funnel

  • Develop and implement marketing techniques that will coordinate new customers

  • Set specific marketing strategies to retain customers

  • Plan and organize multi-channel marketing campaigns

  • Suggest new methods to address customers' needs

  • Track marketing metrics and trends, like conversion rates and web analytics

  • Assist with organizing promotional events to reach prospective customers

  • Review and select CRM software that meets our company's needs

  • Conduct market research to follow trends and environment.


What We Offer

Vestas is the world leader in wind technology and a main motivation in the development of the wind power industry. Vestas' core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas!

You'll have the opportunity to enable strengthen the position of Vestas in a key market for the company with innovative perspectives of growth.
Join Vestas and you'll cultivate your career in an inspiring environment at an established wind turbine producer, which has an ongoing commitment to sustainability. We value individual initiative, the desire to take on responsibility, and the right balance between creativity and quality in all solutions. At Vestas your success is our success.

 

Additional Information

Your primary workplace will be Chennai.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 30th Jan 2023


About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.