Customer Care Lead Professional

Vestas is the world leader in wind technology and a Defining-force in the development of the wind power industry. Vestas’ core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and Join us at Vestas!

Service APAC > Service Asia > Business Analysis – Service

CRM, Service India - Driving customer satisfaction, retention, and growth through proactive engagement.

Responsibilities

• Set Marketing strategies to retain Service Contract Renewals
• Manage and nurture customer relationships to ensure satisfaction and retention. Act as a single point of contact for key accounts
• Monitor on Payment Outstanding and collection on timely basis
• Securing T&M and New revenue streams for Service Business
• Drive engagement initiatives to enhance customer experience and Analyze customer feedback and propose improvements 
• Collaborate with internal teams to resolve customer issues promptly

Qualification

• BE/B.Tech in any stream (mandatory)
• MBA in Marketing, Customer Relationship Management, or related field (preferred)
• 8-10 years in customer engagement, account management, or CRM roles
• Familiarity with CRM tools (e.g., Salesforce)

Competencies

• Customer Orientation - Ability to understand customer needs and deliver personalized solutions
• Communication Skills - Strong verbal and written communication for clear, empathetic interactions
• Problem-Solving & Analytical Thinking - Ability to analyze customer data and derive actionable insights
• Relationship Management - Building trust and long-term engagement with clients
• Negotiation & Conflict Resolution - Handling escalations and resolving issues effectively
• Technical Proficiency - Comfortable with CRM platforms, data analysis tools, and MS Office
• Collaboration & Teamwork - Working closely with sales, support, and product teams
• Adaptability & Resilience - Managing dynamic customer expectations and market changes

What We Offer

• Challenging & Dynamic Work Environment
• Career Growth & Development
• Collaborative Culture
• Recognition & Rewards
• Work-Life Balance & Flexibility

Additional Information
The work location is in Chennai, India Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 
Learn more about Vestas at www.vestas.com and follow us on our social media channels.

Our commitment to a fair hiring.

 At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

 
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD

 
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas

 
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.