Business Process Expert - Specialist

Vestas is a prominent company in wind technology and strongly influences the progress of the wind power sector. Vestas' core business comprises of Development, Manufacturing, Sales, Marketing and Service of Wind Turbines. Come and Join us at Vestas!

Region APC > Service APAC > Business Improvement APAC

Operating Model & Process Improvement department is responsible for the system and end user support and smooth rollout of the various SAP (PM/CS/EAM), Salesforce and Process improvement initiatives related to service commercial & operations in APAC. The team consists of Professionals, Specialists and Data Analysts who perform end user Training in SAP, Salesforce and Service-related processes, facilitating of process and system related, Master Data, User Authorization coordination.

Responsibilities

• Be a key point of contact in APAC in relation to Global Operating Model in Service
• Conduct operating model compliance checks and take corrective actions if operating model misalignments are identified.
• End user system and process support.
• Active participation in Business Process Expert (BPE) Forum meetings.
• Gather and consolidate improvement ideas and pains from the region.
• Prioritize and validate proposed changes to global Level 4 processes.
• Responsibility to review updates for L5 instructions.
• Development of local-level L5 processes to accommodate local legislative requirements (as approved within Forums, and in agreement with local management).
• Participate in the prioritization and validation of user stories that define how we will update our systems.
• Ensure the quality of the training/reference material that is produced for onboarding of new colleagues and adoption of new features.
• Development of improvement proposals, and presentation into Forums.
• Facilitate regional adoption of improvements driven from the BPE Forum.
• Identify and continuously pursue process improvement opportunities
• Maintain and develop a community of highly engaged super users that are providing first level support to end users.
• Involve business stakeholders and share/communicate knowledge & innovation

Qualifications

• Relevant degree in business, engineering, or similar
• 12-15 years of work history from Service background
• Effective experience and comprehensive knowledge of process and system frameworks
• Experience with SAP, Salesforce and Power BI
• Advanced MS Office especially MS Excel, MS power point and MS word skills
• Experience in IT requests and incidents
• Project management experience on process and system improvement and optimization.

Competencies

• Effective communication skills: To gather input from stakeholders, explain changes coming, providing end user support and deliver training. Highly proficient in both verbal and written communication in English
• Proficient analytical skills: Essential for examining issues, distinguishing between perceived challenges and actual problems, enhancing emphasis on Process Performance Indicators, and assisting in prioritizing requirements.
• Change management.: Have a good understanding of what it takes to implement improvements in the organization. Familiarity with the ADKAR model.
• Good coordination skills: will be required to coordinate internally with other stakeholders to plan training sessions, gathering of input/feedback from APAC subregions.
• Business knowledge: Understand the service business area and it's the main drivers. Have a comprehensive understanding of the strategic ambitions set by the Business Reference Groups.
• Ability to keep the helicopter view: Understand the pain points of their colleagues in the region while keeping a clear line of sight of the tactical or strategical priorities.
• Well-organized with demonstrated accountability and ownership
• An engaged participant in group efforts
• Effective time-management capabilities
• Inspired and engaged

What We Offer

We present a stimulating role that includes many opportunities for career and personal growth in an inspiring, cooperative, and international work setting within the renewable energy industry. We prioritize innovation, collegiality, and the spirit of working together.

Our team consists of skilled professionals who are highly engaged with the field of wind energy. We have a good atmosphere within the department, and everyone is always prepared to help when needed. You will be able to play a key role in enhancing the organization’s effectiveness in a varied setting. In this unique set-up, you will contribute significantly to advancing the next level of Excellence that our department is striving for.

Additional Information

Your primary location will be in Chennai, India

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 30th June 2025

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.