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Vestas Factory

Customer Support Engineer - Rabat 
MA, Casablanca | Professional | Full-Time 
| ID: 11211 

Are you looking for a steep learning curve and great responsibilities? Would you like to work towards a more sustainable future? Join Vestas as Services Commercial Engineer

Sales > SUB MED > Service
Vestas’ core business consists of development, production, sales and service of wind turbines. With more than 24,500 employees worldwide, through our high-quality smart data capabilities and unparalleled 100 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solution.
At Vestas we believe a diverse and inclusive workforce is vital for accelerating the green energy transition. We know our differences make us stronger, more innovative, and better equipped to address the issues of the future.
Vestas offers a range of services across most major OEM platforms, from low-scope services to wall-to-wall programs with advanced guarantees. As an important part of the Service MENA organization, the Customer Support Engineer plays an essential role to achieve Service business growth and targets, reporting directly to the Manager of Sales & Customer Service of MENA and working closely with Service Planner, Operations Manager and Equipment Sales.
Responsibilities 

  • Responsible to build customer relationships, supervise existing Service contracts, develop commercial proposals and negotiate deals for new projects;
  • Actively seek and identify sales, aftermarket sales options and upgrades;
  • Perform opportunity assessments, screen the RFPs, identify potential issue and risks, review customer specifications, define scope of works to be offered, configure the associated cost model and prepare bidding documentation;
  • Prepare Service proposals across all different type of Service offering (new Service contracts, renewals, Time and Material) on time and with high quality;
  • Monitor Service KPIs to control the performance of the department, promote profitable sales and backlog's growth in line with business targets;
  • Act as a key interface between customers and a range of stakeholders within Vestas to ensure Service Contracts are carried out within the base-lined time scales and cost plan and in compliance with contract commitments and commercial risk assessment;
  • Coordinate with Service Operations and Technical department for the resolution of possible issues;
  • Overview contract's financial performance and requirements, inform / escalate cost overruns, requests out of scope and transition to new contract;
  • Liaise with all functions (Service Operations, Contract Management, Finance, Legal, etc.) to enhance marketability of Vestas offering and to ensure the respect of contractual terms and conditions with Vestas's policies.

Qualifications 

  • Bachelor's degree in Engineering will facilitate the understanding of wind turbines operations;
  • Previous practice of commercial / contract management activities, within the Power Generation, Oil& Gas or Engineered solutions sectors;
  • Needs to possess competencies in understating and reviewing contractual terms & conditions;
  • Experience directing cross-functional teams and multi-disciplinary projects across a large complex organization;
  • Fluent in Arabic, English and French are mandatory 

Competencies 

  • Professional communication and presentation skills;
  • Customer oriented;
  • Ability to work under pressure in an ever-changing environment;
  • Solid investigative skills with emphasis in problem solving;
  • Capability to work with a low level of supervision.

What we offer 
Life at Vestas is many things – exciting, rewarding, fun and challenging. There is a can-do, creative spirit, which inspires us to keep testing the boundaries commercially as well as technologically.
Vestas offers a world of opportunities. You will meet people with a broad range of skills, from a variety of cultures. We are committed to make sure that all current and future Vestas employees are guaranteed equal opportunities regardless of social identity. Everyone must feel safe, valued, and know that their voice is heard.
You will have access to high-level training in a major growth industry and a range of career paths. We approach your development through a combination of Education (classroom or shop-floor modules), Experience (learning from colleagues in live work environments) and Exposure (to new technologies, processes and ways of thinking). We always look to the future, so your development includes not only practical training essential for fulfilling your own role, but also the more strategic skills necessary for operating as part of a truly global company.
Working for Vestas you will receive benefits like pension and insurance plans, health insurance, subsidized lunch, gym access, flexible work arrangements, IT equipment and current vacation policies, according to local policies. All employees participate in our global annual bonus program that reflects not just profitability, but also customer loyalty, business unit results and other measurable factors.
We invite you to find out more about Vestas by visiting our website at www.vestas.com and following our channels on social networks.

Additional information
Vestas is a company that offers equal opportunities and seeks employees who want to work in a multicultural environment and are teamwork oriented.
Work location is Vestas Offices in Rabat.


About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 113 GW of wind turbines in 81 countries, we have installed more wind power than anyone else. 

Through our industry-leading smart data capabilities and unparalleled more than 96 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. 

Together with our customers, Vestas’ more than 25.000 employees are bringing the world sustainable energy solutions to power a bright future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills and perspectives, and gives everyone equal access to opportunity. 

We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.