Manager, Regional IT - LAT

Management | Full-Time | Information Technology 

Digital Employee Experience and Infrastructure as a Service at Vestas, focused on providing IT support and services to users in the Latin America region. The role of Regional IT Delivery Manager involves developing a team of IT supporters and engineers, providing performance and customer satisfaction, and ensuring collaboration with local stakeholders and other IT teams.

he goal is to deliver integrated and efficient service, supporting continuous improvements in IT infrastructure and coordinating projects in the region. The manager will act as a bridge between local vendors and the global supply chain function, ensuring that Vestas' global standards and services are upheld.

Responsibilities:

• Stakeholder Engagement: Proactively collaborate with local stakeholders to assess site needs and adjust IT support accordingly.
• On-Site Management: Oversee on-site support based on activity levels, addressing delivery issues and ensuring user satisfaction.
• Team Performance: Evaluate team member performance against KPIs, including communication and resolution quality.
• Resource Planning: Handle staff planning, scheduling, ticket management, and critical incident responses.
• Improvement Initiatives: Identify and prioritize initiatives for process improvements and cost optimizations.
• Vendor Oversight: Ensure local vendors meet contractual and delivery obligations.
• Compliance and Safety: Maintain adherence to organizational policies, safety standards, and regulatory requirements.
• Travel Requirements: Manage a portfolio of sites, requiring travel for operations and project activities.

Qualifications:

• Leadership Experience: Experience with managing teams and planning staff.
• Good Communication Skills: Effective communicator and influencer, comfortable interacting with users, senior management, and peers.
• Service-Oriented Mindset: Ability to be heard, understood, and respected by colleagues, management, and local suppliers.
• Analysis and Structured Approach: Utilizes data to drive suggestions and informed decisions.
• Additionally, the ideal candidate has:
• Cultural Awareness: A multi-cultural understanding and inclusive approach to teamwork.
• Stakeholder Engagement: Proven skills in engaging and collaborating with stakeholders.
• Adaptability: Ability to thrive in a diverse work environment with a proactive mindset.
• Furthermore, you should possess:
• Conflict Resolution Skills: Capable of resolving issues and taking ownership in changing situations.
• Ability to prioritize: Maintain an overview and effectiveness in a time-sensitive situation.
• Solid proficiency in spoken and written English and Spanish.
• Desirable Portuguese

Only resumes in English will be considered.

Local: Buenos Aires – Argentina

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.