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Vestas Factory

Customer Care Engineer 
AR, Buenos Aires | Professional | Full-Time 
| ID: 843 

Are you looking for a position within wind energy sector? Join the Vestas MED in Argentina and you will interact with all the different departments. 

 

Sales > SBU MED > Contract Management Uruguay & Argentina

Vestas Mediterranean (MED) is an independent Sales Business Unit (SBU) within Vestas Wind Systems A/S, covering markets in the Mediterranean region, the Middle East, Latin America, the Caribbean, and Northwest Africa. Vestas MED is responsible for developing these markets in terms of sales, project installation, and customer service.

Vestas has been operating on the Latin American market since 1992 with a Sales & Service office located in Buenos Aires. More recently new offices have been opened in Mexico DF, Sao Paolo and Santiago de Chile. Wind farms are mainly located in Chile, Brazil, Uruguay, Jamaica, República Dominicana, México and Argentina.

With regards to Argentina, there is significant interest from governments, and a number of wind developers are very active in the region. In order to crystallize all the existing activity into relevant business results, these markets are demanding the engaged leadership of experienced industry players.

 

Responsibilities 

The Customer Service Engineer will manage the team that will be responsible for providing customer communication and reporting, ensuring execution of contracts, managing the customer relationship and seeking aftermarket sales. 

 

Main Responsibilities

  • To secure high quality customer relationship, leading to increased customer satisfaction and renewal of service contracts
  • To work together and communicate effectively with all departments in order to maintain a good level of interaction within the field and within the office to quickly inform and advise customers on all service operations, plan changes, delays, cost overruns, safety and environmental issues, etc
  • To be commercially aware of the contract’s financial performance and requirements and inform /escalate cost overruns, requests out of scope and transition to new contracts
  • Act as counterpart to customer’s responsible manager
  • Own the contract making sure that Vestas delivers according to the scope of the contract
  • Own, manage and record all customer issues in a systematic way, using available tools
  • Insure correct information in SAP related to contractual obligations, quotations, invoicing etc

 

Qualifications

  • University degree in Engineering, Industrial Engineering or similar
  • At least 5 years of experience preferably in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market
  • Familiarity with complex technical machinery, plant, processes or systems
  • Good business sense and good economical understanding of contracts

 

Competencies

  • Mature and trustworthy
  • Have strong people skills and are able to communicate professionally to customers
  • Outgoing and proactive with “Yes, I can” attitude
  • Able to cope with high level of change and pressure
  • Excellent time manager
  • Have positive mindset and supportive attitude
  • SAP knowledge is an advantage

 

What we offer

We offer an exciting job in a dynamic, international environment. You’ll be working in a fast-growing team which is at the forefront of growth within the wind energy sector. As well as offering a competitive salary and benefits package, we put the emphasis on developing both personal and professional skills. In return, we expect you to go the extra mile to achieve results.

 

Additional Information

Primary work location is in Buenos Aires, with high level of national travel and presence on sites. International travel may be also required.

Vestas Wind Systems A/S is an equal opportunity employer (EOE) and we seek to hire people who enjoy working in a diverse, team-oriented atmosphere.


About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with 97 GW of wind turbines in 79 countries, we have installed more wind power than anyone else. 

Through our industry-leading smart data capabilities and unparalleled 83 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. Together with our customers, Vestas’ more than 24,400 employees are bringing the world sustainable energy solutions to power a bright future. 

We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.