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Manager Customer Service Mgmt. Strategy

Requisition ID:  26849
Location(s): 

Bucharest, Bucuresti, RO Szczecin, PM, PL Wien, Lower Austria, AT

Work experience:  Management
Type of position:  Full-Time

Vestas Factory

Do you have solid skills in building customer relationships? Do you thrive in a varied role in communication with many different stakeholders? As a Manager Customer Service Mgtm. Strategy at Vestas, you get to join a team of highly skilled colleagues committed to deliver significant business results within the global renewable energy sector.

 

EVP NCE > SBU NCE Service > Onshore East
Vestas Northern & Central Europe is a Sales Business Unit of Vestas responsible for sales, project construction, and service in Northern Europe. Our service organization Onshore EAST, operating in Poland, Austria, Bulgaria, Romania, Kiew - Ukraine, works in a professional and efficient way to secure the operation and maintenance of our customers' turbines. We are looking for a Manager Customer Service Management Strategy.

 

Responsibilities

  • Grow with scale of our business while setting and implementing on standards across the regions to the maximum extent possible

  • Have direct interface to customers and stay very closely connected to daily operations

  • Local presence in countries is key to success for CSM

  • Make sure we address joint customers in a common way across NCE (ONE Vestas approach)

  • Be the interface to Service Sales, WTG Sales, and their customer interaction; same for Construction dealing with customers

 

Qualifications

  • Operative for at least four years in the Vestas Service Structure

  • University degree in economics or engineering

  • At least 5-year experience ideally gained in a customer-facing position for example in sales, project management or contract management position particularly with large complex customers

  • Ideally needs to have commercial experience of the energy market

  • Good business sense and good economical understanding of contracts

  • Proven performance in your Vestas role(s)

 

Competencies

  • Fitness for remote people Management and Stakeholder handling

  • Continuous Improvement mindset and experience

  • Positive, supportive and creative approach with a good mindset to achieve goals

  • Thrives in a innovative, growing environment

  • Have good communication skills and are able to communicate professionally to customers

  • Have good innovative ability, are motivated by desire to have clear systems and processes knowledgeable in Vestas ERP and linked systems

  • Ability to handle change and take a pragmatic approach to challenges

 

What we offer
We offer an exciting job with great opportunities for professional and personal development in an inspiring
environment with the energy industry's global partner on sustainable energy solutions. We value initiative, responsibility and the balance between creativity and quality in all solutions, and this is your chance to make your mark on our service strategy. You will become part of a established team in a highly professional environment with a professional technical commitment. We are a global company with an formal / informally balanced and professional approach to the daily business and assignments

 

Additional information

Business trips cover up to 50% of working time.

Work Location: Could be, Vienne, Bucharest or Szczecin depending on your location.
Deadline: July 4th, 2022


About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.