Share this Job

Customer Engineer - Houthalen-Helchteren

Requisition ID:  22544
Location(s): 

Houthalen, VLI, BE

Work experience:  Professional
Type of position:  Full-Time

 

Vestas Factory

Customer Engineer - Houthalen-Helchteren 
BE, Brussels | Professional | Full-Time 
| ID: 22544 

If you would like to work closely with the contract within the wind industry this position might be right for you.

 

EVP NCE > SBU NCE Service > Customer Engineering
The Service department consists of a Service director, a Personal assistance to the Service director, a Service manager, managers CRM and Customer Coordinators. The position of Customer Support Engineer reports directly to the Team Lead Customer Engineer, working with a team of Customer Engineers, Coordinators and Customer Managers.

 

Responsibilities

  • Providing first-line technical support to Customer Managers 
  • Be the interface between customers and wtg/plant Engineering to communicate technical issues and their resolution
  • Build-up an efficient network among stakeholders to maintain a good level of interaction and quick response time for the technical inquiries within the company 
  • Own, coordinate and record all taken over issues in relevant systems (SAP, C4C) for proven history and easy access for any stakeholders
  • Providing first line processing of Safety Alerts to facilitate Customer Managers with filtration of external receivers or report insufficient SA quality
  • Staying alert on recognized aftermarket sales opportunities and speak up on detected mismatch
  • Maintain good relationships with customers and their representatives during the meetings, teleconferences, events, affairs etc.

 

Qualification

  • Bachelor/Master degree possibly in Electronics/Mechatronics or similar a 
  • Minimum 2 years work experience in similar environment
  • Good English skills in word and writing, 
  • Knowledge of Microsoft office 
  • Experience with SAP or equivalent ERP system 

 

Competencies

  • Great planning and organizational skills
  • Flexible to sudden changes with a focus on problem-solving
  • An ability to remain be proficient a time-sensitive situation and to handle varying workloads
  • Approachable personality, being attentive but able to stand your ground
  • A professional communicator, both in speaking and writing

 

What we offer

You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package. 

 

Additional Information

. You will be located in Houthalen-Helchteren office with possibility to work remotely.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before Please apply no later than 30th of May 2022.


About Vestas                                                                
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work – no matter what you do and where you are in the organisation.

Learn more about Vestas at www.vestas.com and follow us on our social media channels