Technical Support Professional

The Technical Support Professional is critical for operational efficiency and customer satisfaction by providing expert-level technical support to construction teams, internal stakeholders, and external vendors. This position is responsible for diagnosing and resolving technical issues, implementing solutions, and ensuring functionality of tools and systems. The technical support position collaborates with global and internal teams to manage and complete Engineering Changes as required.

Responsibilities:

• Communicate pertinent information to key stakeholders.

• Identify the need and have the will to collaborate across internal departments to resolve identified technical difficulties.

• Complete and effectively perform most work tasks according to undefined parameters due to complexity of technical matters.

• Implementation of new released tools through Engineering Change Orders (ECO) into packing lists.

• Contribute to approval of ECOs.

• Technical interface between Engineering, Service and Tool Center.

• Perform Bill of Material and parts list reviews.

• Perform Material Master Data clean up and recommendations using ERP systems.

• Other tasks assigned.

Qualifications:

• Bachelors' Degree and/or above, major in Engineering or similar discipline.

• Minimum of 3 to 5 years of related experience as an Electrical / Mechanical Engineer is beneficial.

• Experience in Lean Manufacturing and/or Six Sigma is beneficial.

• Experience in mechanical 3D modeling programs e.g. ProEngineer, SolidWorks or similar.

• Good communication skills in English both written and orally.

• Willing to travel as needed (5-10%)

• Experience in ERP systems or ECN (Engineering Change Notice, SAP is beneficial)

Competencies:

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)

• Ability to implement processes to efficiently conduct required tasks.

• Regular and reliable attendance.

• Ability to interact frequently with others in a professional, respectful manner.

• Ability to work without supervision.

• Ability to gain a comprehensive technical understanding of Vestas' tools.

• Ability to effectively collaborate and communicate with employees at all professional levels.

• Able to handle evolving situations and working under ambiguous circumstances.

What We Offer:

Attractive salary and benefits package.

Opportunities for professional growth in a fast-evolving renewable energy industry.

Collaborative and inclusive work culture.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions. The employee is occasionally exposed to moving mechanical parts and vibration; they are occasionally exposed to toxic or corrosive chemicals. The noise level in the warehouse is usually moderate; primarily standard warehouse environment.

Salary $80,000 to $90,000/year depending on experience.

CCPA Notice for California Applicants

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field. 
With 30,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.