Service Contract Specialist (f/m/d)

Do you have experience with developing customer journeys? Are you good at communicating with stakeholders and are a detail-oriented person who thrives by creating structure in processes? Then we have the position for you! Vestas is looking for a Service Contract Specialist (f/m/d)!

Region NCE > SBU NCE Service > Customer Service Management, Germany

The Customer Experience Development department at Vestas' Service Subregion Central is dedicated to enhancing the overall customer journey and satisfaction. This new department focuses on building strong relationships with customers, ensuring their needs are met efficiently and effectively. By leveraging innovative strategies and a customer-centric approach, the team aims to optimize service delivery and cultivate long-term partnerships. Key responsibilities include managing customer interactions, resolving issues promptly, and continuously improving service processes to fulfill customer expectations.

Responsibilities

• Support Front-Line Operations: Deliver standardized services across the region, ensuring adherence to processes and enhancing scalability and efficiency
• Develop and Implement Processes: Create and optimize processes to improve customer experience and increase efficiency
• Regional Partnership: Act as a regional partner to ensure control, continuous improvement, and support the execution of the Service Strategy
• Training and Knowledge Sharing: Establish and maintain good knowledge of contractual obligations throughout the service organization. Provide recurrent basic training on service contracts, individual training for new CRMs, CSM Heads, and Service Directors, and advanced topic-specific trainings
• EBIT Recovery: Anchor EBIT recovery initiatives, engage with other functions to finalize deal conclusions, and ensure proper documentation and implementation of outcomes
• Contractual and Claims Support: Manage the regional contract risks, provide first escalation claim support, and liaise between the region and legal

Qualifications

• Capability to build bridges between different corporate units, such as operations, finance, legal and performance management
• Minimum of 3 years of experience in project or process management
• Background in the wind industry or comparable industries
• Fluent in English, both verbally and in writing
• Ability to effectively navigate a complex matrix organization and utilize solid stakeholder management skills
• Experience in facilitating workshops and presenting to senior stakeholders
• Bachelor's degree in Business, Administration or Economics

Competencies

• Analytical Skills: Ability to analyze complex data and translate it into actionable insights
• Collaboration: Proficient ability to work with various corporate units, including operations, finance, and performance management
• Stakeholder Management: Effective communication and relationship-building skills with diverse stakeholders
• Resourcefulness: Ability to thrive in a rapidly evolving and varied environment
• Problem-Solving: Capability to identify issues and develop effective solutions
• Facilitation Skills: Experience in building consensus and encouraging progress

What we offer

We offer an exciting job with great opportunities for professional and personal development in an inspiring, supportive, and international work environment in the renewable energy sector. We highly value initiative, accountability and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.

Additional information

Your primary work location will be Berlin, Germany but could also be Hamburg, Germany. You should expect some travel activity, approximately 60 days per year. 
If the above match your skills and qualifications, please apply no later than 05.07.2025. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 
For additional information about the position, please contact: Recruiter Rebecka Thorell at rbthr@vestas.com

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.