Head of Service Operations- Madrid or other cities

Are you a innovative experienced Engineer? Are you a passionate leader?  Would you like to join an international company leader in the renewable energy sector? Then join Vestas and power the solution!

he Head of Operations will partner with key leadership teams to develop and implement global strategies, functions and systems to facilitate the achievement of the company's strategic directions and initiatives. The Head of Operations actively participates on the Service Leadership team and plays a leadership role in the global community, with responsibilities for Service MED region. The Head of Operations will think globally and act locally across all service areas and oversee / supervise Engineering, SCADA, Transactional Services, Serious Incidents, Warranty, Training, and Operations Capacity Planning.

 Responsibilities

•   Develop the vision, direction and goals for Service Operations aligning with Global Service and local regional strategy

•   Develop and mentor leaders across region, ensure leaders are continuing to elevate and think beyond their area of responsibility. Ensure they are positively contributing to the culture as well as the business goals

•   Ensure safety and quality foundations are key building blocks to all initiatives and projects within teams and service

•   Participate in planning the strategic direction of the business and in developing long-range plans to achieve goals, including providing recommendations on changes to accomplish goals while promoting and supporting organizational beliefs and values.

•   Influence and partner with functional leaders to align organizational structure, design, processes and staffing to maximize organizational effectiveness and efficiencies

•   Be a role model for functional leaders, incorporate full business view and ownership across all teams, ensure needs are heard and promote alignment between teams and business lines.

•   Understand and promote customer service, both internal and external. Regularly interact with customer executives to manage expectations while increasing customer service.

•   Develop, align and implement programs and initiatives to promote effective business unit strategies through best practices activities and solutions for the company in North America.

•   Simplify and standardize internal processes, utilize innovation and automation to drive scalability and efficiencies

•   Develop business metrics to guide strategic decision making for policies and processes

•   Collaborate and coordinate with global leadership in Denmark, associated entities and other Business Units for all issues related to their department. Ensure communication is clear and concise while aligned to local and global strategies.

•   Establish external relationships with the local communities where Vestas conducts business in MED

•   Facilitate collaboration across the organization to identify needs and develop scalable solutions.

•   Prioritize objectives and implement strategies to achieve company initiatives as part of the leadership team

•   Effectively communicate across all levels of the organization

Qualifications

•   Bachelors' degree in Engineering.

•   10+ years of progressive leadership experience in a global organization

•   Ability to develop, plan, and implement strategic short- and long-range goals.

•   Effective team leadership skills with ability to facilitate a cooperative work environment, motivate, coach, and coordinate employee development and performance.

•   Business and financial acumen, including experience managing a P&L

Competencies

•   Good interpersonal and communication skills and the ability to work effectively with a wide range of business units in a global organization. 

•   Ability to excel in a growing and demanding work environment, prioritize among competing urgent matters and allocate resources for maximum impact 

•   Cross-functional management skills in a global and matrix organization

•   Ability to engage and influence multiple stakeholders including senior executives from various functions

•   Ability to handle multiple short and long-term priorities

•  Convincing communication who knows how to encourage others 

•   Professional judgment and high level of integrity.

•   Ability to provide guidance and make decisions that balance management of risk with fulfillment of business objective(s)

•   Proven proficiency in analysis and problem solving

What We Offer

We offer an exciting job with great opportunities for professional and personal development in a highly complex supply chain with the energy industry's global partner on sustainable energy solutions. We value initiative, responsibility and the balance between creativity and quality in all solutions. You will become part of an innovative team in a highly professional and global environment.

Additional Information

Please upload your CV in English.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.