Service Quality Lead, China and MNG

Do you want to be part of a great international company world leader in wind energy? If yes, Vestas has opportunities for you to further expand these capabilities in the wind industry.

Vestas Technology & Operations > Quality > Regional Service Quality APAC

This position represents the Service Quality Department in the APAC region - India, coordinates Service Quality activities and ensures that the Service Quality strategies are executed with highest focus on quality, safety and environment, and without compromising agreed processes. The key task is to ensure compliance of Service sites in the APAC region by performing site audits, Turbine inspection and driving RCCA's for top COPQ offenders, and reduce the cost of poor quality (COPQ), support in maximizing vendor recoveries.

Responsibilities

• Ensure Service Quality Plan is established for service sites；Support Regional Service on Risk assessment and mitigation plans

• Prepare Quality business plan with region specific focus and define KPI in agreement with Service；Provide Quality reporting regularly and monitor the performance

Review the Quality gates in HOTO process and mitigate risks；Ensure problem solving process is performed periodically for non-conformities identified

• Collaborate with Regional Service to develop and conduct Quality training for visitors；Conduct Quality awareness training for management and employees

• Ensure the quality standards and targets of service are achieved；Ensure the root cause investigation and improvement of prioritized NCRs and systematic issues

• Monitor the performance of NCR, CIR, CoPQ, Audits & assessments；Review the performance and analyse the data in-order to identify the gaps and improvement areas；Ensure Customer queries and complaints are properly handled and closed

• Ensure improvement in LD and Lost Production Factor in the region together with VPS and Service；Develop Service audit plan and conduct as per plan；Collect inputs for Regional Management review

Qualifications

• Bachelor degree in engineering related

• Strong Service background and solid knowledge of Quality

• Minimum 10 years experience of related area

• Effective English communication skill is needed

• Proven problem solving skill

Competencies

• Motivated and very good communication skills

• Able to create impact and manage multiple stakeholders

• Certified auditor in one of the following standards ISO 9001/14001/ or OHSAS 18001

• Knowledge in Service operations

• Strong cooperation and communication skills

• SAP Knowledge & Quality tools

What we offer

Vestas provides an open, respectful and global culture, attractive compensation package and long-term career development. Choose us, choose a brilliant future! To meet business growth needs, Vestas needs a lot of expertise to join us.

We care about and respect all employees and will offer attractive benefits which include: on-the-job training, a great platform for professional and personal development, a bonus program, colorful team activities, etc.

We emphasize developing both personal and professional skills. In return, we expect you to work efficiently to achieve results.

Additional information

Primary work location: Beijing, China

You can apply online by clicking on the "Apply Online" button at the top or bottom of this page

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 31th of Oct 2024

BEWARE – RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link.