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Vestas Factory

Customer Service Coordinator (f/m) - Arnhem, Netherlands 
NL, Arnhem | Professional | Full-Time 
| ID: 9068 

Are you looking for an exciting opportunity in a growing industry? Then take a closer look at Vestas.

 

Sales > SBU NCE > Customer Service Coordination

Vestas Benelux is a local Sales Business Unit (SBU) with its main office in Arnhem. The SBU sells, constructs and services wind Turbines in the Netherlands, Belgium, Aruba & Curacao. The Benelux organization also supports countries in Sub-Saharan Africa and employs approximately 120 employees in the Netherlands.

Goal of the position - Secure and maintain daily contact with the customers providing prompt and thorough issue resolution leading to increased customer satisfaction.

 

Responsibilities

As a Customer Service Coordinator (f/m) in our Customer Service Management team you will report to the Manager of the department and your primary responsibilities and tasks will be to:

  • Maintain good operational relations with all types of customers
  • Receive incoming calls, take customer requests and ensure effective communication with our planning team; forward all other requests to the relevant department and follow up on the progress
  • Provide first level support to customers as well as creating service orders and internal tickets to the service organization
  • Handle multiple fixed, daily tasks concerning customer issues, make sure that all customer communication is handled and registered in CRM system or in SAP
  • Communicate efficiently inside the organisation to deliver on the promise to the customers; focus on and contribute to the continuous improvement of both general work routines and internal procedures
  • Revising or calculating all contractual obligations related to the actual performance of the wind farms and being able to validate the outcome
  • Prepare various excel based reports on demand and support tender process with admin work

 

Qualifications

We expect you to have an educational background of relevance to this work area. In addition, you have:

  • Relevant working experience from a similar position in an international environment
  • Good knowledge of business economics
  • Professional verbal and written communication skills in Dutch and English are required  
  • High-level skills in MS Office
  • Experience with CRM & SAP systems is preferable

 

Competencies

  • Customer focused and solution-oriented
  • Team-oriented person
  • Highly structured and well organised
  • Good analytical and problem-solving skills
  • Comfortable with working in a high paced and highly flexible environment
  • Professional communication skills
  • Great collaboration and coordination skills

 

What We Offer

We are a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

 

Additional information

This position is a full-time position.

Work location is Arnhem, Netherlands.

Application deadline is 31st October 2020.

For further information please contact Ms. Juliane Köhn (Associate Talent Acquisition Partner) via +49 (0) 1714121518.


About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 113 GW of wind turbines in 81 countries, we have installed more wind power than anyone else. 

Through our industry-leading smart data capabilities and unparalleled more than 96 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. 

Together with our customers, Vestas’ more than 25.000 employees are bringing the world sustainable energy solutions to power a bright future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills and perspectives, and gives everyone equal access to opportunity. 

We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.