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Customer Relations Manager - Arnhem

Requisition ID:  25887
Location(s): 

Arnhem, GE, NL

Work experience:  Professional
Type of position:  Full-Time
Job Function: 


The Service department is responsible for service, service sales and maintenance of the wind turbines within Benelux region. The department has an open and informal culture, where teamwork and good communication is the key to our achievement. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.


Region NCE > SBU NCE Service > Customer Managers

The Service department consists of a Service director, a Service manager, an Operational quality Specialist, a manager CRM and a Personal assistance to the Service director. The position of Customer Relationship Manager reports directly to the Team Lead CRM.
 
Responsibilities
•    Secure and maintain world class customer relationships, resulting in increased customer satisfaction and renewal of service contracts
•    Be the customer’s primary contact for commercial and contractual issues in Vestas when a turbine is under an operation and maintenance (O&M) contract
•    Support Customer Support Engineers in resolving customer issues, providing contractual and commercial support
•    Identify additional sales opportunities and provide service sales department with accurate information about customer interests, also sales of aftermarket services
•    Own the contract; making sure that Vestas deliver according to the contract and contracts are renewed
•    Ensure contracts are performing financially to budget, encouraging the operations teams to maximize availability and minimize costs
•    Liaise with customers to ensure all contract fees are paid on time, be part of relevant Key Account cross functional team as necessary
 
Qualifications
The ideal candidate will have a good commercial and or technical education with previous experience in a customer-facing position for example in a project management or contract management position particularly dealing with large complex customers, ideally in the energy market for example within the Power Generation or Oil & Gas sectors.
•    Familiarity with wind turbines or complex rotating machinery, plant, processes or systems would be beneficial 
•    You should be structured and accurate and possess great communications skills both written and oral and be comfortable communicating with customer’s management teams
•    Pay attention to detail, stay focused, prioritize your tasks and keep the overview even during hectic periods
•    You should be thoroughly familiar with Microsoft Office package, Excel, Power Point and SAP skills are beneficial. You should have a desire to learn and develop others tools you will use in your job on a day to day basis
 

Competencies
•    Keen on business improvement and project management
•    Valid driving license
•    Good understanding of the wind industry market
•    Customer oriented approach
•    Communication and claim handling skills
•    Good communication skills

 

What we offer
You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.
 

Additional information
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 24.08.2022.