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Customer Engineer - Arnhem

Requisition ID:  31050
Location(s): 

Arnhem, GE, NL

Work experience:  Professional
Type of position:  Full-Time
Job Family:  Commercial

Vestas Factory

Vestas is the largest renewable energy solutions provider in the World.  Vestas NCE is responsible for sales, construction, and servicing of wind projects in Benelux and other European Markets. Service Sales works with multiple functions in an international environment to deliver on Vestas "profitable growth" strategy.


EVP NCE >  SBU NCE Service > Service
Vestas Benelux is a local Sales Business Unit (SBU) with its main office in Arnhem. The SBU sells, constructs and services wind Turbines in the Netherlands, Belgium, Aruba & Curacao. The Benelux organization also supports countries in Sub-Saharan Africa and employs approximately 120 employees in the Netherlands.

 

Responsibilities 
The position of Customer Engineer is part of the CMS department and reports directly into the CMS Head. Secure and maintain world class customer relationships, leading to increased customer satisfaction and customer support.
• Be the customer's primary contact for technical and commercial issues in Vestas when a turbine is under an operation and maintenance (O&M) contract
• Support Customer Relationship Managers in resolving customer issues, providing technicall support
• Act as counterpart to customer's asset manager for technical issues
• Own the contract; making sure that Vestas deliver according to the contract and contract requirements are met
• Ensure contracts are performing financially to budget, improving the operations teams to maximize availability and minimize costs 
• Be part of relevant Key Account cross functional team as necessary
• Investigate how both Operations and the Vestas organization can improve their efficiency and support to customers

 

Qualifications 
•    Familiarity with wind turbines or complex rotating machinery, plant, processes or systems would be beneficial
•    Valid driving license
•    Good communication skills
•    Prior experience from similar position

 

Competences 
•    Keen on business improvement and project management
•    Customer oriented approach
•    Good verbal and written communication skills in Dutch and English 
•    High-level skills in MS Office
•    Experience with SAP systems

 

What we offer 
You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.
 

Additional information
The office is based in Arnhem.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 05.12.2022.


 


About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.