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Vestas Factory

Senior Manager, Operations - Service South Region 
US, Houston, Texas | Management | Full-Time 
| ID: 2392 

Vestas is looking for safety-focused Sr. Operation Manager for our South Region. With consistent growth and opportunity at Vestas along with persistence in customer satisfaction, we would like you to join our team here in North America. At Vestas - Our employee promise is “Your meaningful profession. It means the world to us.” By coming to work every day, taking part in changing the world’s energy mix, Vestas employees are making a positive impact on a global scale. 

Sales>SBU AME>NA Services

Oversees for the leadership, management, execution / performance and overall success of a large, complex wind turbine service site or multiple wind turbine service sites for 500+ wind turbine generators and an organization of 100+ employees. Individual will work closely with Sr. Leadership team within the Vestas Corporate office. 

Responsibilities

  • Guides and directs business unit activities through Regional Site Managers; coaches and mentors Managers; provides leadership in solving service, warranty, customer and other management issues.
  • Establishes and is accountable for the Americas service site budget and P&L.
  • Proactively anticipates potential issues, challenges assumptions, and identifies opportunities to circumvent delays. 
  • Ensures that regions are staffed appropriately with the appropriate resources.  
  • Ensures all service site employees conform to the organization’s establishes policies and objectives.  
  • Ensures all regional and business service status information is communicated to senior management.  
  • Interacts directly with customers to answer questions, resolve customer relations issues and ensure customer satisfaction.
  • Ensures workplace safety standards are met and integrated into work assignments.  

Qualifications

  • Bachelor’s degree in Business, Engineering, or equivalent.
  • 10+ years management experience with maintenance/service as well as customer relations background, preferably in the wind, power or heavy capital equipment industries.
  • Strong ability to work effectively with work groups across the organization.
  • Solid management experience, including the ability to set and manage large budgets and resources, preferably in large industrial or construction environments.
  • Strong understanding of the financial impact of decisions with respect to budgets, contracts and organization objectives.  
  • Excellent analytical, communication and management skills with a customer service focus.
  • Proven ability to build customer relationship and effectively negotiate with customers and contractors to resolve disputes.

Competencies

  • Safety - Ensures site level safety practices and protocol are implemented at their sites in alignment with organizational standards and ensures compliance and optimal safety results with a team who demonstrate safe behaviors by everyone, every time, everywhere. 
  • Accountability - Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
  • Communication - Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
  • Inclusiveness - Achieves a culture of Execution Excellence (safety focus, structure, work discipline) and continuous improvement with the site management organization to advance capability and performance in all operational areas. Makes recommendations and champions improving area work processes.
  • Team Focus - Coaches, mentors and develops first line leadership. 

What we offer 
As a member of the Vestas team, we offer a competitive salary and one of the most comprehensive benefits plans in the industry. Among the many amenities we offer: healthcare; dental; vision; paid time off (PTO); generous 401(k) plan; tuition assistance; and much more. 

It is the policy of Vestas to afford equal employment opportunity without regard to age, race, religion, color, gender, or national origin, and to afford equal opportunity to veterans and individuals with a disability, or any other characteristic protected by federal, state, provincial, or local law. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative within the People & Culture department. 

Additional Information 
This position is in the South Region (Predominantly Texas). Requires up to 50% travel. 


About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with 101 GW of wind turbines in 80 countries, we have installed more wind power than anyone else.

Through our industry-leading smart data capabilities and 86 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions. Together with our customers, Vestas’ more than 24,600 employees are bringing the world sustainable energy solutions to power a bright future.

We invite you to learn more about Vestas by visiting our website at www.vestas.com and following us on our social media channels.


Nearest Major Market: Houston