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Service Transition Manager

Requisition ID:  21454
Location(s): 

Aarhus N, Region Midtjylland, DK

Work experience:  Specialist
Type of position:  Full-Time

 

Vestas Factory

Service Transition Manager 
DK, Aarhus N | Specialist | Full-Time 
| ID: 21454 


Do you have a degree in Computer Science or Business Administration and a couple of years of experience within IT Project Management, IT Operations or Service Delivery Management? Do you have the drive and motivation to take on a key role in our IT organisation while being surrounded by a team of experienced IT Service Delivery Specialists? Then have a closer look at this exciting role.


Finance -> Global IT -> Infrastructure Delivery & Support
Vestas Global IT is currently undergoing a period of significant transformation in the delivery and operations of IT services and there is a need to establish a Service Transition function, ensuring the effective end to end support and operation across IT Infrastructure and IT Applications domains. We are looking for a person with drive and ambition to be part of a Service Transition function that manages the transition of all type of projects into a stable Operations and Support setup. 
You will be positioned in the Infrastructure Operations and Support department surrounded and supported by experienced colleagues. Your primary focus will be to ensure a Service Transition that equally balances projects need for delivering agile projects to a business in continuous growth and for the operations team's objective of ensuring stable and high performing delivery of Services.


Responsibilities
Your key responsibilities will be to:

  • Gather input from stakeholders to continuous improvement and development of the Service Transition process, procedures and templates
  • Be liaison between projects and Operations regarding fit to best practice standard operating and support models that projects can transition their services to. 
  • According to the agreed operating model, ensure that the end-to-end Operations and Support model for the specific project is delivered in close cooperation with all key stakeholders across Business, Project participants and Operations. This includes Processes, knowledge documentation, performance metrics, SLAs, KPIs and monitoring corresponding with business requirements and priorities.
  • Follow up on that new vendor contracts are established according to the service architecture and the relevant support and operations model, containing compliance to Vestas processes, established SLA's and KPI's and governance for regular service reviews. 
  • Represent the Operations team in the project to define and implement service acceptance criteria for both new and changing services and identify and manage Operations risks ensuring a successful transition to service. 
  • Ensure a formal project sign-off from all key stakeholders and participate in end-to-end stakeholder groups to improve the efficiency of the Service Transition process and future Service Transitions

 

Qualifications

  • Degree in computer science, business administration, engineering or similar
  • A couple of years of experience working as a Project Manager, Specialist or similar within IT Operations 
  • Experience in Risk Management, development of processes and governance models and management or project management experience
  • Knowledge of Service Management and the ITIL framework
  • Knowledge of/experience with Dev/Ops delivery models
  • Experience with Cloud & agile ways of working


Competencies
First and foremost, you have a high interest safeguarding the transition of services to Operations and Support maintaining a balance between agile delivery and a stable operation. We expect that you can recognize yourself in more of the below bullets:

  • Good abilities in presenting information and convey your knowledge in a structured and systematic form
  • Ability to communicate effectively with different stakeholders and bring consensus to discussions  
  • Ability to work efficiently in a multicultural environment
  • Good coordination skills working with internal and external resources. 
  • Experience with objective setting and drive an activity to completion. 
  • Understanding of infrastructure and application layers and different technologies in a medium-large scale enterprise environment.


What we offer
In return we offer a highly professional environment with a large array of possibilities for exposure to challenging and developing assignments. Since this is a new function you will have a great deal of influence on how the function will be setup and how you will work within your area. 
By joining Vestas, you will be part of an organisation and a team being built to support the Vestas Operating Model and where you will interact broadly within IT, business units and outsourcing partners on a global scale. All this is in a professional, multicultural environment with a unique platform for personal development and being a key contributor for developing Vestas business where the Vestas values: Accountability, Collaboration, Simplicity and Passion are central to your success.

 

Additional information
Your primary work location is at our office in Aarhus, Denmark 


We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before June 11th 2022.


For additional information about the position please contact Director, Astrid Luoise Munk at +45 2257 8027.


About Vestas                                                                
Vestas is proud to be the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and we have installed more wind power than anyone else. 

Vestas strives to be the most inclusive workplace in the sustainable energy industry and ensure equal opportunities for everyone regardless of the social identity. We are stronger as a company not despite our differences, but because of them, both professionally and personally. Beyond a diverse workforce, we want to ensure that all of our employees are included and actively contributing to Vestas’ success and innovation. Only then can we become the global leader in sustainable energy solutions and ensure sustainability in everything we do. 

At Vestas, we offer global opportunities for people with growth mindsets and the desire to make a shared and positive impact. We work in the true spirit of our corporate values: accountability, simplicity, collaboration, and passion. We expect everyone to live up to these in their day to day work – no matter what you do and where you are in the organisation.

Learn more about Vestas at www.vestas.com and follow us on our social media channels