Service Ops Agent

Do you have an interest in project management of offshore operational improvements? Are you technical curious and work well in ERP systems such as SAP? Then we might have right job for you! 

Region NCE > SBU NCE Service > Upgrades
The After Sales and Upgrade department is responsible for ensuring a high-quality customer experience when completing aftersales projects for our customers, supporting service sites in executing special campaigns and internal project support within department.
The department is part of the Offshore Service organization in the Vestas NCE Region. Here you become part of a committed team of >500 colleagues who daily work on delivering Offshore Services to our trusted customers. This includes everything from strategy work, operational improvement, Health & Safety, technical case handling to delivering the services on the wind turbines offshore. 

Responsibilities

• Create work orders from system and technically plan work orders, like map a work type task list or manual planning: Define and search out all required materials, tools, services and resources
• Perform an entitlement check via system support and identify T&M opportunities 
• If the entitlement is not recognized by the system - clarify the status with Contract Manager
• Take customer specific clauses into consideration when planning
• Identify CIM opportunities and link work order (if applicable)
• Reassign a work order to Technical Support Engineers if advanced planning is required OR to Upstream if commercial clarification is required 
• Technical review of service documentation and collaboration with technical writer / documentation management

Qualifications

• Engineering or technical qualification and experience
• Service experience within the wind industry, preferrable offshore 
• Technical background with experience in Vesta’s turbines
• Good understanding of commercial customer specifics
• System user of MS Office & SAP 
• Superuser in SAP could be beneficial
• Good knowledge of English

Competencies

• Ready to read into technical documentations and drawings
• Affinity to work according to processes and navigate in technical (commercial) related systems
• Structured and detailed working approach
• Self-organization and good time management 
• Technical communications skills
• Planning and time management skills
• A good collaborator who enjoys working in energetic enthusiastic team

What we offer
We offer a diverse job, an extensive learning environment and opportunities for career development at a global wind turbine manufacturer. You will become part of a highly professional culturally diverse team in a constantly growing industry.
We value initiative, responsibility and the balance between creativity and quality in all solutions, and this is your chance to make your mark on our service strategy. You will become part of a dedicated team in a highly professional environment with a high technical commitment.

Additional information
Your primary work location will be Aarhus, Denmark. You should expect some travel activity of approximately 30 days per year. 

If the above match your skills and qualifications, please apply no later than 22.05.2024. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 

For additional information about the position, please contact: Team lead Cord Rupecht at + 45 2713 2633.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.