Product Design Lead, User Management

Join our product team if you love to design digital experiences for developers as well as rethinking the experience of customers’ entry point to Vestas’ digital ecosystem. We are seeking a Product Design Lead who is specialised where CX and software development meet. The position potentially also includes responsibilities for managing and mentoring a team of CX designers.

Digital Solutions & Development > Digital Solutions > CX & Design

It is Vestas’ vision to be the Global Leader in Sustainable Energy Solutions and in Vestas Digital Solutions we accelerate our efforts within digitalization. You will take part in this ambition along with designers from the CX & Design team and your product area.

Responsibilities

• You will be influencing the value delivered by Vestas' customer-facing digital self-services by incorporating the customer perspective
• In collaboration with the Product Manager and the Lead Engineer, your work will support our customers in integrating Vestas’ data as part of their data-driven journey
• Your work will enable internal teams at Vestas to become more efficient by providing a user management solution for customer-facing solutions

Qualifications

You qualify as a candidate for the Product Design Lead role if you:

• Have 5+ years as a Product Designer or Product Design Lead
• Are accustomed to a product-led environment e.g., from SaaS businesses, previously designed a user management, developer/API forum, or similar product with high complexity. Both, an advantage
• Are accustomed to collaborating in a trio with the Product Manager and Lead Engineer making product decisions together
• Can lead and develop a design team, provide guidance, and sustain and advance product ops with the team
• Figma is your go-to prototyping tool and you know of front-end colleagues' UI component library tools
• Fluent in English, both spoken and written, is a prerequisite

Competencies

We are looking for a Product Design Lead who has practical experience with:

• Prototyping and testing of design experiments and solutions
• Using UI design components whilst leveraging best practice
• Analysing and leveraging quantitative data from product analytics and qualitative feedback, incl. customer journeys
• Managing stakeholders by articulating your findings, design concepts, insight-driven rationale, and trade-offs in relation to challenging existing business rules
• Uplifting key CX metrics such as adoption, CSAT, ease-of-use, accessibility, and customer effort
• Objective-based goal setting (OKR’s)

What we offer

It is our vision that our customers realize their ambitions through the design of rewarding everyday experiences with Vestas. We aim for our designs to empower the renewable energy industry to scale by providing daily delight and ease to those on the frontlines of the fight against climate change. This is an opportunity to work with customer experience design at Vestas, with a purpose that extends beyond great CX - contributing to a global effort against climate change.

You will experience:

• Purpose: An opportunity to impact climate change and sustainability through the design of everyday tools used by Vestas' product teams and customers
• Commitment: A dedication to the product-led operating model, where you bring the customer perspective to the trio and product team
• Good Relationships: We aim to build an informal environment of mutual trust and a tightly knit product team, where we can support and inspire each other to deliver meaningful impact for Vestas and our customers
• Work-Life Balance: A healthy work-life balance with flexible working options
• Diversity and Inclusion: Commitment to fostering a diverse and inclusive workplace where everyone can thrive and bring their unique perspectives and skills to the team.

Additional information

This position is based in Aarhus, Denmark to ensure the benefits of collocating with the product team at our Digital Hub in Aarhus. Monthly traveling should be expected, primarily to gather with colleagues in the CX & Design team in Copenhagen and with the broader department, leadership and stakeholders.

We may amend or withdraw our job postings and reserve the right to do so at any time, including before the advertised closing date. Please ensure you apply by 10th January 2025.

For further information please contact Rise Vestergaard, Head of CX & Design at rivsa@vestas.com.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.