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Problem Manager

Requisition ID:  27068
Location(s): 

Aarhus N, Region Midtjylland, DK

Work experience:  Professional
Type of position:  Full-Time

Vestas Factory

Are you a highly skilled Problem Manager with a can do attitude? we might have an ideal career opportunity for you!

 

Finance > Global IT > SIMA & Problem Management 

The Infrastructure Delivery & Support team is part of Vestas Global IT and is responsible for operating and supporting IT Infrastructure in Vestas. The team ensures a stable and innovative Infrastructure by joining projects developing new solutions along with a constant focus on maintenance, troubleshooting, monitoring and optimisation of the IT Infrastructure.The internal team is well supported by our external partners in both projects as well as operations and support.
 

Responsibilities

  • Develop, implement and continuously optimise the problem management process.
  • Ensures that standardized methods and procedures are used for efficient and prompt handling of all problem in order to minimize the impact of problem upon service quality and consequently identifies opportunities to improve operation.
  • Supervising the lifecycle of all Cross-Provider Problems.
  • Prevent Incidents from re-occurring, and minimize the impact of Incidents that cannot be prevented.
  • Actively seek to reduce the number of incidents by identifying trends, looking into known errors and establishing taskforces.
  • Lead taskforces across vendors and Vestas stakeholders.
  • Dispatch problem tickets to the correct resolver team for resolution.
  • Chairing the Problem Review Meetings and ensuring the process is consistently administered across internal and outsourced teams.
  • Conducts Post Resolution Review of critical problems and together with Service Delivery Manager ensure that follow up actions are carried out.
  • Monitors the implementation of corrective actions on all problems.
  • Escalates risks and issues to management and appropriate vendors.
  • Act as an escalation point to expedite problem resolution.
  • Ensure that needed information about problems and the appropriate workarounds and resolutions are documented and published in Vestas, to reduce the number and impact of incidents over time.
     

Qualifications

  • Bachelors or Masters degree in IT and Business or relevent education and Highly IT literate (IT drivers). 
  • Solid understanding of the set of IT Services provided by a Global IT organisation of Vestas size and the IT infrastructure technologies that supports and enables them (specifically OS, Applications, Network, Operational facilities and SAP-related infrastructure technologies).
  • Experience with problem management, either from working as a Problem Manager or from a similar job.
  • Experience with Vendor collaboration, Service Delivery Management, and ITIL Process Management.
  • Lead taskforces finding Root Cause and permanent fix.
  • Experience with Incident Management, Change Management and the relation to Problem Management.
  • Fluent in English oral and written.
     

Competencies

  • Collaborate and communicate with vendors, business stakeholders and SME's in GIT.
  • Ability to coordinate and supervise change with the goal in focus.
  • Communicate with impact and respect and make yourself heard, understood and respected by suppliers and colleagues.
  • High degree of flexibility in order to adapt to an ever-changing environment.

 

What we offer

The area is maturing in Global IT and you will get the opportunity to decide how the area should develop even further. You will be working together vendors and across the entire IT value chain from Infrastructure to Access Management to Applications and all that lies in between. You will get the chance to engage with a large array of stakeholders also outside Vestas Global IT. All of this will happen in a professional, multicultural environment where the Vestas values: Accountability, Collaboration, Simplicity and Passion are central to your success.

 

Additional Information

  • This role is based in Aarhus, Denmark.
  • You can expect up to 10 days of travel per year.
  • We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 17th of July 2022. 
  • For additional information please contact Ravi Bedadi, Lead Recruiter.

Recruitment fraud

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. These fraudulent activities include invitations to attend interviews and job offers and will usually involve a request for the transfer of money.

Please be aware that all candidates applying for a job in Vestas are required to go through a formal recruitment process prior to receiving a job offer and Vestas does not (nor do any of the organisations that recruit on our behalf) ever ask for money or payments from our applicants at any stage in the recruitment process.

We strongly recommend that you do not disclose your personal or bank details to anyone you do not know. If you do receive such communications, we would advise you to contact your local police station and provide them with the details of the senders. We would also request that you report these type of communications to us through PCServices@vestas.com.

 

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.