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IT Service Monitoring Engineer

Requisition ID:  26659
Location(s): 

Aarhus N, Region Midtjylland, DK

Work experience:  Specialist
Type of position:  Full-Time

Vestas Factory

Do you want to be part of a global observability team with a dynamic and innovative market leader in the renewable energy sector? Are you willing to embark on a maturity journey of end-to-end monitoring capabilities with intelligent observability? Then you may be our new IT Service Monitoring Engineer who will passionately convert business stakeholder needs from context to concept, take ownership of DEM tools, and work with operational tasks like data analysis, troubleshooting and

reporting.
 

Global IT > User Productivity & Digital Foundation > Network & Connectivity  

Global IT enables digital services and offerings in Vestas. With reference to the Group CIO, Global IT is responsible for everything from IT strategy, business engagement and requirements gathering to project implementations, infrastructure operations, service integrations and end user support.
You will join an ongoing project, Performance Insights, which is responsible for developing and maturing end to end monitoring capabilities for our various IT workloads and services to provide the respective domain teams with better insights into their service dependencies and performance, for faster incident resolution and to proactively identify specific areas for improvement. 
The core project team is working on 3 primary areas: event management, service mapping and discovery. It is still a small team but it will grow to a diverse team with colleagues with different background and skills We are a tight knit unit, committed to learn from and collaborate with each other. You'll be part of building our team and services from almost scratch. You will also have the opportunity to learn about several new tools that we are using or will introduce within our technology stack. You can expect to work in a new emerging area which will directly contribute to elevating Business Value for our IT services.
 

Responsibilities
As an IT Service Monitoring Engineer you will bring your knowledge of various monitoring tools and your curiosity into play in both analyzing and generating insights from various tools and in implementation/ configuration of new services into existing tools. 

Your main responsibility is to drive the implementation and to analyze and interpret the insights the monitoring tools will generate. We are currently looking to implement Digital Experience monitoring tools to provide traceability of issues and enhance the end-user experience. Centered around your analytical capabilities and your innovative approach to realm of monitoring, you are expected to:

  • Participate in design, development and implementation of end-to-end monitoring solution as well as Identify gaps in existing monitoring solutions and recommend remedial actions
  • Maintain a modern enterprise infrastructure introduced with the new monitoring solution
  • Work with stakeholders to develop correlation, visualizations, reports and dashboards
  • Create and maintain documentation specific to monitoring tools and data mapping/relationships
  • Help build a business service map showing a visual representation of the hierarchical relationships between all services and their component configuration items
  • Aim towards developing solution design, architectural blueprints and be a technical advisor 
  • Drive reliability, availability, and performance initiatives through a quantitative lens

 

Qualifications
Ideally you have good technical knowledge and experience in implementing and operating ServiceNow ITOM and one or more of the DEM tools like Dynatrace, Splunk, Lakeside or Nexthink and cloud monitoring tools like Azure Monitor or Application Insights – however if you do not have several years of experience with the tools but have the passion and commitment we are looking for we are also very interested in hearing from you. 
We look for the following qualifications: 

  • A bachelor or a master's degree in IT, Engineering or a similar related education  
  • Ideally experience with ServiceNow ITOM - implementation and operations of event management and instrumentation of Discovery and Service Mapping
  • Experience working with instrumenting workloads on DEM or APM or EUM tools (desirable)
  • Experience with gathering and organizing large amounts of data to use for instrumentation into an Enterprise monitoring solution
  • Diverse and hands-on engineering skills to troubleshoot and implement new monitoring tools and capabilities end-to-end, with excellent analysis, troubleshooting and problem-solving skills
  • Familiarity with cloud environments in Azure, utilize IaaS, Pass, and SaaS Cloud Service model in Microsoft Azure
  • Knowledge of enterprise web application with distributed components, web services and Microservices using various system level and Object-Oriented architectures.

 

Competencies

  • Excellent communication skills, capable of effectively communicating technical information in English, both written and verbal
  • Proactive team player who can work with minimal guidance
  • Ability to collaborate with various architecture teams i.e., Applications, Network, Database, Infrastructure, Security, etc.
  • Ability to adapt to a quickly changing environment and interact with a broad user base with diverse needs and functional responsibilities
  • Problem solving approach and self-driven
  • Can be counted on to exceed goals successfully

 

What we offer
We offer the opportunity to be part of a key initiative contributing to enhance performance for various IT systems, where you will interact with colleagues in Global IT, business units and outsourcing partners around the world. All in all, we offer a unique platform for your career development and the opportunity to "Make Big Things Happen", while developing our monitoring capabilities. 

 

Additional information
The role will be based in Aarhus N, Denmark. 
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before July 6th 2022.
For additional information regarding the position, please contact Kenth Hvam, Director Network & Connectivity via phone +4520587718


About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.