Technical Support Engineer

Do you have vast experience within the electrical or mechanical field? Are you socially skilled to communicate with different stakeholders internally as well as externally? Then this position as a Technical Support Engineer is for you! 
 

Region NCE > SBU NCE Service > Tech. Supp. Operational Systems NCE
Technical Support Operational System Team is a sub department of Technical Support NCE, supporting both Offshore and Onshore Service and Construction business in entire NCE region, in terms of technical knowledge and acting as the link between R&D and local business units. 
Joining Technical Support Operational System Team, you will be part of a high experience and dedicated team that consists of 16 persons that is spread throughout the NCE Region. In this position one is taking leadership for implementing Vestas strategy, supporting various stakeholders with technical knowledge, securing customer focus and safety. Since the team is spread in different countries, we are open to which location this position will be stationed.
 

Responsibilities

• Supporting service technicians and various stakeholders within Service and Construction (Offshore and Onshore), by providing advanced troubleshooting support as well as assist various internal teams, such as Service Technical Planning, Customer Service teams, and Construction teams 
• Handle requests in ticketing systems and provide support through various communications channels
• Interaction and supporting all sub-teams within Technical Support NCE, and ensuring technical knowledge is shared across the teams
• Focus on lowering the LPF (Lost Production Factor) on Vestas turbine portfolio
• Act as the link/bridge between VPS (Technology R&D), Service and Construction. Involvement in VPS project and implementing lessons learnt between VPS, Service and Construction organization on the Vestas turbine fleet
• Review technical customer questions, provide answers, and present technical topics at customer meetings
• Create, update, and maintain guides (VGAs) for Service Technicians - ensures consistent and accurate information

Qualifications

• Good communication skills in both verbal and written English
• Electrical or mechanical education, along with minimum 5 years working experience in the wind industry
• Alternatively, relevant Engineering education (Electrical, Mechanical, or Marine Engineering)

Competencies

• High technical knowledge of WTG control systems (e.g., Toolkit, VOB, VTM, VAX)
• Commercial and effective communication skills
• Ability to work effectively in an international environment
• Comprehensive organizational and prioritization skills
• Comfortable working with limited supervision and in remote teams
• Pragmatic problem-solving abilities with attention to detail and commitment to quality and safety
• Proficient in PC skills, including SAP, Salesforce and Microsoft Office Suite

What we offer
We offer an exciting job with great opportunities for professional and personal development in an inspiring, hard-working, and international work environment in the renewable energy sector. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.

Additional information
Your primary work location could be Videbæk, Aarhus, Malmö, Östersund, Berlin, Hamburg, Husum, Rheine, Warrington Constanta, Szcecin or Toun.
You should expect some travel activity, approximately 15-20 days per year. 

If the above match your skills and qualifications, please apply no later than 28.06.2024. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 

For additional information about the position, please contact: Manager Tech. Support Operational Systems NCE Preben Gosvig Madsen at +4597308309 or Recruiter Rebecka Thorell at rbthr@vestas.com.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.