Service Operations Agent

Vestas Asia covers (Japan, South Korea, Taiwan, Thailand, Philippines, Vietnam, India, and Srilanka ). Our responsibilities include Sales, Projects, Installation, and Service of wind farms in these regions.

Service Ops Agent (Unscheduled) for Japan is responsible for planning and coordination of principal components and blades activities in Japan

Region APC > Service APAC > Tech Planning Asia

Responsibilities

• Create work orders from system or manually

• Perform an entitlement check via system support and identify T&M opportunities

• If the entitlement is not recognized by the system - clarify the status with Contract Manager

• Take customer specific clauses into consideration when planning

• Technically Plan a Work order (map a work type / task list or manual planning: Define and search out all required materials, tools, services and resources)

• Identify CIM opportunities and link work order (if applicable)

• Reassign a work order to Technical Support Engineers if advanced planning is required OR to Upstream if commercial clarification is required

• Forward work order to the next role

Qualifications

• Background study preferred in engineering degree ( mechanical or electrical ) relevant to wind field

• 2+ years related experience (ie. Operations Management or Technical Planning)

• Good experience in a technical service environment with focus on planning & execution

• Proficient with IT systems and familiar with database and planning tools

• Work experience For 4MW platforms .

• System user of MS Office, SAP is mandatory, experience Salesforce is preferable

• Ability to speak English and Japanese is the additional value

Competencies

• Technical background with experience in Vestas turbines

• Good understanding of entitlement / commercial customer specifics

• Ready to read into technical documentations and drawings

• Affinity to work according to processes and navigate in technical (commercial) related systems

• Structured and detailed working approach

• Self-organization / good time management and stress resistant

• Technical communications skills

• System user of MS Office, SAP and Salesforce

What We Offer

You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy.You will have the opportunity to develop a career in a global company within a very exciting industry. We have a good atmosphere within the department, and everyone is always prepared to support when needed.

• Great colleagues that support each other and work together

• Solid opportunities for professional and personal development

• A broad interface with many stakeholders

• The opportunity to create the best supplier collaboration

• The opportunity to make your mark on our service sales strategy

• A position where you can contribute to a greener and sustainable future

Additional information

Primary work location: Tokyo head office. 5 days a week.

We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Please be advised to apply on or before the 31st of May 2024.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.