SCADA Support Team Lead (f/m/d)

Are you an experienced leader who enjoys empowering your team with technical excellence? If so, this opportunity is definitely for you!

Plant Technical Support NCE is a sub department of Technical Support NCE, which support the Service business in whole northern and central Europe with technical knowledge and acting as the link between Engineering and these local business units. 

Main tasks for the department include: Providing direct support to service technicians in troubleshooting and repair tasks, remote troubleshooting in Power Plant Controllers and SCADA solutions remotely, remote software upload, creating work instructions, providing answers to technical questions from internal and external customers, and taking part in customer meetings. 

Providing high quality technical support to NCE regions Service organizations onshore and offshore to reduce windfarm downtime and enhance performance.

Being a part of Plant Technical Support NCE, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas strategy, supporting the Service organizations and local business units with technical knowledge, secure customer focus and safety.

Responsibilities

You will be a leader for a group in the plant technical support team of 10 people with a focus on server and data tasks. Their job is to provide technical support and plan the work for down windfarms. As a Team Leader, you will be responsible for developing the team to meet the requirements of an ever-changing and growing business. You will also play an important part in securing and delivering products and service to meet our customers' expectations. 

• Supervise 10 people under your leadership with the focus on process development 
• Be a role model ensuring team delivers the key criteria and KPIs 
• Be the deputy for Manager, Plant Technical Support NCE when needed
• Participate in developing the strategy for technical support and in turn and deliver on the set strategy
• Responsible for optimizing processes used within the team, and high focus on "fix it first time" rate
• Effectively follow up on performance of turbine sites, identify counter measures and initiate corrective actions where necessary 
• Providing timely responses and supporting the Service organizations
• Review and distributing requests in ticketing, ERP systems and e-mail.

Qualifications

• 5+ years of experience preferably from wind industry with some experience in supervising team 
• Experience in leading a team, developing their skills, and providing support in their daily tasks.
• Experience of change management and improvement of processes 
• Technical knowledge on SCADA solution issues
• Highly skilled at stakeholder management
• Experience using Microsoft Office programs 
• Experience with SAP or Sales Force will be beneficial 
• Solid communication skills in both verbal and written English as well as German mandatory

Competencies

• Service-minded with a natural motivation towards coaching, development, and support
• A positive and organised collaborator who can secure the daily workflow
• Detail-oriented, organized and structured with a high focus on quality
• Motivated in working towards continuous improvements
• Ability to cope with stress in an ever-growing varied environment
• Ability to participate effectively as part of a Nordic team.
• Ability to organize and prioritize tasks.

What we offer

We are a team of skilled and committed colleagues, who are enthusiastic about wind energy. We offer an exciting job with great opportunities for development in an inspiring environment. We value initiative, responsibility, and accuracy. You will have the chance to work in an inspiring, international environment, inside a global company and manufacturer of sustainable energy solutions.

Additional Information

The primary work location can be Hamburg, Husum, Berlin or Rheine in Germany. 

If the above matches your field of interest and your qualifications, please apply online as soon as possible.

We conduct ongoing interviews and close the position once the right person has been found.

All inquiries are treated confidentially.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.